FAQ

Do you have any questions?

What is VoIP?

VoIP (Voice over Internet Protocol) allows you to communicate over the internet. Traditional phone lines will soon become obsolete and the future to make calls will be dependent on the internet. VoIP has many benefits and functions at a lower cost for businesses.

The quality of your call depends on the speed and reliability of your internet. You can achieve HD voice quality.

It is dependent on how many members of staff and what features they will require to be fully productive. We have designed packages that suit your business requirements.

Softphone is short for “software telephone,” which is a software application that allows users to make voice calls, video calls, and send text messages over the internet using a computer or mobile device, typically through Voice over IP (VoIP) technology. Softphones are essentially virtual phones that run on computers or mobile devices instead of dedicated hardware phones

No, but you can include a broadband service from one of our packages. If you already have internet connectivity in your business then you should have no problems with speed or reliability. Just need to make sure that you connection is stable and reliable.

No, there are no limitations as you can make as many calls, users, and phone numbers as required. You simply need to assure that your internet connection is fast and stable.

Unfortunately, you will not be able to connect calls if you have a power-cut, as our system works over the internet therefore your router/modem will be down. Solution is if you have backup power which will power the router. Alternatively, you can forward calls to your mobile.

A virtual telephone number is a number that lives in ‘the cloud’ which isn’t actually connected to a fixed telephone line. Calls to this number can be diverted anywhere, in most instances to your mobile.

No, VoIP phone is easy to move and change. All you need is access to a stable and reliable broadband connection. All you need to do is take your VoIP phone system to your new premise and connect your computers and handsets and you will be able to start making and receiving calls.

Yes, there are many technological advances which we can support your business when shifting to remote working whether it’s from your home or any other remote location. VoIP has made a major impact on how business are run remotely, resulting in maintaining productivity, efficiency and communication.

This deal provides you with a SIM card that allows your device to access mobile data services. It’s a convenient option if you already have a compatible device and want to choose a data plan separately without getting a new phone. This type of plan is common for individuals who prefer flexibility in their mobile services and do not need a new phone as part of their plan.

This refers to newly established businesses that are in their initial stages of operation and are characterised by their small size in terms of workforce, revenue, and scale of operations. These businesses are often founded by entrepreneurs or individuals with a business idea they want to bring to fruition.